Return Policy
RETURNING AN ITEM:
You may return selected item for a refund provided that the item(s) are returned to us within 30 days from your date of receipt.
To return an item, you must contact customer service for a Return Goods Authorization (RGA) number. This number must be clearly written on the outside of the box to qualify for a refund. Packages received without an RGA number will be refused and returned to sender.
Returns must be sent Pre-Paid in the original packaging. Items that are installed or mishandled will not be eligible for a refund.
When returning, please insure and track your return. ShowerRods is not responsible for lost, damaged or misdirected returns.
Returns are processed weekly. It can take 1 ot 2 weeks for credit to show on your account. Please allow time for processing. Issued credits will appear on your billing statement.
CUSTOM ITEMS:
Items that involve Custom Work are not returnable.
REFUND FEES:
Shipping and Handling charges are non-refundable.
Some returns may be subject up to a 30% Restocking Fee.
CLEARANCE ITEMS:
Clearance items are not eligible for returns, they are Sold As Is products. Items may contain defects and are described as best as possible. Any questions from a clearance item please contact customer service.